The shipment of our shop products is handled by the artists and/or artisans directly (owners). After you order, you will receive a confirmation email with the shipping details and the link for tracking delivery.
Delivery takes between 3 to 7 days.
Shipping costs are always clearly expressed during the checkout phased.
Artemperature shop is currently active for the Italian market only. We’re working to extend its availability to other countries.
How to return an order
If you reside in the European Union you have the right to cancel and return your order.
To cancel an order you must – within the 14th calendar day from delivery of the product – write an email to the address firstname.lastname@example.org indicating the order number and the intention to cancel your order.
Artemperature will inform the seller who will contact you and will organize the collection of the product.
The product can only be returned if it has not already been used and must be packed in its original packaging.
Unless otherwise specified in the product sheet at the time of order, the shipping costs for returning the product are charged to the buyer.
When will I receive my refund?
In most cases, the refund is credited within 10-14 working days from the time the returned product reaches the seller.