Our products all are manufactured on demand to ensure a zero waste impact. That’s why we need some time to deliver them to you.
- Upon order, we start the process to make your product and to ship it.
- Upon your order you will be sent a confirmation email containing order, shipping details and proper level of information to track delivery.
- Production and delivery usually takes between 7 and 15 days depending on the specific products.
All our products are made in Europe and are shipped with no additional costs unless explicitly mentioned during the ordering phase.
We’re committed to make all our customers happy but, sometimes, this may not happen as we hope.
If you wish to return a product you purchased from us, you do within the 14th calendar day from the delivery of the product.
To cancel an order you must – within the 14th calendar day from delivery of the product – write an email to the address [email protected] indicating the intention to cancel the order and its number. The product can only be returned if it has not already been used or if it has an issue. Returned product must be packed in its original packaging.
Unless otherwise specified in the product specs sheet or at the time of order, the shipping costs for returning the product are charged to the customer.
A retuned product is credited back approx. within 10-14 working days after we receive the product back. This time depends on payment platform.